1. Overview

At Cambridge Research Peptides, we take great care in ensuring all products are securely handled, properly packaged, and quality-checked before dispatch.

Due to the nature of research materials, our refund and return policy is outlined below to maintain product integrity and safety standards.

2. Research Use Products

All products supplied are strictly intended for laboratory research purposes only.

Due to this specialized nature:

  • Products cannot be resold once dispatched
  • Handling integrity must be preserved
  • Chain-of-custody standards apply

3. Returns Policy

We do not accept returns on:

  • Opened or used products
  • Products with broken seals
  • Products not in original packaging
  • Change-of-mind purchases

Returns may only be considered in limited circumstances (see Section 5).

4. Damaged or Incorrect Items

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery.

To process your request, we may require:

  • Order details
  • Clear photos of the product and packaging
  • Description of the issue

Once verified, we may offer:

  • Replacement (if stock available)
  • Store credit
  • Partial or full refund (case-dependent)

5. Eligibility for Refunds

Refunds may be considered only if:

  • The item was sent incorrectly by us
  • The item arrived damaged in transit
  • The product is unusable due to verified fault

All claims are subject to internal review and verification.

6. Order Cancellations

Orders may only be cancelled if they have not yet been processed or dispatched.

Once an order has been prepared or shipped, cancellation is no longer possible.

7. Shipping Issues

We are not responsible for:

  • Delays caused by courier services
  • Customs clearance delays
  • Incorrect address details provided by the customer

However, we will assist in tracking and resolving shipping issues where possible.

8. Quality Assurance

All products are handled under strict internal quality procedures before dispatch to ensure:

  • Correct labeling
  • Secure sealing
  • Batch consistency
  • Proper packaging standards

 9. Important Notice

Because all products are intended for research purposes only, we maintain strict handling and safety protocols.

Refunds or replacements are not guaranteed and are evaluated on a case-by-case basis.